Shipping Policy

Free Shipping

We are pleased to offer free tracked shipping on all orders to Canada and the United States.

Shipping Address

Eyvella is not responsible for delays, failed deliveries or lost packages caused by an incorrect or incomplete shipping address entered during checkout.

Please carefully review your billing and shipping information before completing your order.

If you notice an error in your shipping information, contact us as soon as possible at support@eyvella.com. We will do our best to update the address before the order is processed or shipped. However, we cannot guarantee that changes can be made after processing has begun.

If an address error is caused by Eyvella, we will take full responsibility and arrange a replacement or other suitable solution at no additional cost.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Estimated Delivery Times

Estimated total delivery times are:

• Canada: 5–12 business days

• United States: 5–10 business days

Business days do not include weekends or public holidays.

Delivery times are estimates and may be affected by customs processing, severe weather, carrier delays, peak shopping periods or other circumstances outside our control.

If your order has not been delivered within 35 days of the order date, please contact us at support@eyvella.com so we can investigate the shipment. If the package is confirmed lost or remains undelivered, you will be qualify for a full refund under our Return and Refund Policy.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow a few business days for the carrier’s tracking system to display updates.

For questions regarding your shipment, contact us at support@eyvella.com.